LiveZilla Live Chat Software

cancellation policy

If the customer is a user, he is entitled to the subsequent right of cancellation. A customer is a user, if the purpose of the goods’ use and services ordered can not be attributed to his business or professional activity. An intrepreneur is any natural or legal person or unincorporated organization that trades in the conclusion of the contract in their commercial or independent professional activity.

Legal right of cancellation

The customer may cancel a contract within 14 days without indicating any reason for his/her cancellation in written form (e.g. letter, fax, e-mail) or by returning the item if the he/she receives the item is up to this deadline. The period begins with the receipt of this written notification, but not before the customer receives the item(s) and not before we fulfill our obligation of information named in the paragraph 246 section 2 in connection with paragraph 1 section 1 and 2 Introductory Act to the German Civil Code as well as our obligations according to article 312g section 1 sentence 1 German Civil Code in conjunction with paragraph 246 section 3 German Civil Code. For the cancellation it is sufficient to send the item(s) back within the revocation period of 14 days.

The written cancellation and the return of the item is to be sent to:

viptrade UG (haftungsbeschränkt)

Mr. Vitalie Putina,
Rombergstraße 10A
59439 Holzwickede



Cancellation consequences

In the case of an effective revocation, the mutually received benefits and any benefits derived (e.g. interest) are to be returned. In case the customer cannot return the items in the same condition as received or only in a deteriorated condition, he must insofar compensate UG (haftungsbeschränkt) the deterioration of the condition and aby benefit derived. The deterioration and derived benefits are to be compensated by the customer only if the use or the deterioration is due to a use of the item, beyond the consideration of the characteristics and functioning. A transit damage which has not been claimed to the carrier according to § 5 (3) is regardedin a revocation as a use of goods by the customer. "testing the properties and functioning" refers to the testing and evaluation of the respective goods, as it is possible and common in a shop. If the client exercises his right of withdrawal, the customer has to bear the cost of return shipping if the delivered product corresponds to the description of the ordered item. Likewise, the customer has to bear the cost of the the shipping if at the time of the revocation yet the return or the contractually agreed partial payment has been furnished by the customer. If the received item does not correspond to the description of the ordered item or there is a defect in the product, UG (haftungsbeschränkt) will carry the shipping costs.

The obligations of reimbursing any payments must be fulfilled within 30 days. The period begins for the customer with the receipt of the revocation or with the return shipment of the goods, for vipfelgen - with their receipt of the item(s).

End of the cancellation policy


Exclusion of the right of cancellation

The right does not apply to distance contracts:

a) to provide products that are produced according to customer specifications or clearly tailored to personal needs or which by their nature are not suitable for return or spoil quickly or whose expiration date has passed (alloy wheels on which tyres have been fitted for the customer are regarded as customer specification),

b) the supply of audio or video recordings or software if the delivered data carriers have been unsealed by the customer,

c) the supply of newspapers, periodicals and magazines, unless the customer has given his agreement of contract via phone or

d) if the customer is an intrepreneur, that is a natural or legal person or a legal partnership, at the close of the transaction in their commercial or independent professional activity.